Google Review QR Code and automated review requests for restaurants

The restaurant adds its Google review link in IAMenu and the system generates the QR and a print-ready poster. Scanning it opens the restaurant’s rating screen on the guest’s phone, from where they can reach Google in one tap. No app is needed on either side.

Right after they finish, while the experience is fresh. That is why IAMenu can ask when the order is served, at the end of the menu, when the AI Waiter notices a happy goodbye, or by email after the visit if the guest opted in. Each moment is enabled separately.

It is software that sends the review invitation on its own, triggered by something that happened during the service, instead of relying on a printed code. In IAMenu the triggers come from the restaurant’s own operation — the order being served, the guest reaching the end of the menu, the table closing — so no extra integration is required.

At points where the guest has already finished: the bill, the card reader, the exit counter or a small sign by the door. On the table the menu QR usually works better, because someone who just sat down wants to see the food, not review it yet.

No. They tap the stars and that is it — no sign-up and no required fields beforehand. Name and email are asked afterwards and are optional. To post on Google they will need their own Google account, as with any review.

The guest can tell the restaurant privately and mark in one tap what failed: food, wait, service or cleanliness. That category is what surfaces patterns — several complaints in a week being about waiting times, for example — without reading and sorting free text by hand. The public review option stays available.

No. IAMenu knows it asked, that the guest rated, and that they went to the platform, but publication happens on Google and our records do not reach that far. That is why we talk about guests who went to Google, not about published reviews.

Yes. The interaction can be linked to the team member related to the table — by the guest’s own choice, by their personal QR or by the last order they took. Staff collect points and appear in a ranking; the guest sees none of that and never receives anything in exchange for an opinion.

Not yet. IAMenu collects and shows the opinions that go through its own flow, but reading and replying to reviews published on Google inside the dashboard is not available yet.